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| Return policy |
As provided for by Italian Decree no. 206/05, each customer has a right to withdraw from the purchase agreement without any loss, and without providing any explanations. In order to exercise such right, the customer will need to notify R2M Srl within 10 working days of receiving the goods. Such communication must be sent by registered mail with return receipt to: R2M srl, via Luigi Rava 43, 00149 Rome (Italy). That communication may also be sent (still within 10 working days of the receipt of goods) by fax, telegram, telex or email, but it will still need to be confirmed by registered mail with return receipt in the next 48 hours..
The purchased goods must be shipped unopened to R2M Srl within 10 working days of sending the communication of withdrawal.
While the shipment from R2M to the customer is effected under R2M's responsibility, the shipment of returns - until the signature which attests to receipt at our warehouse - is made under the customer's responsibility, both as concerns costs and any damage, theft or loss of goods shipped without insurance.
R2M will refund the customer for the paid amount as soon as possible, and however within 30 days of receiving the goods, by credit card refund or by bank wire.
The right to withdraw from the purchase is not applicable if:
Integral parts of the product are missing
The product is damaged not due to transportation
Purchase by entities with VAT number or who are not identifiable as customers. |
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